For a more effortless and secure experience on our site, please consider updating your browser

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using a Courier Service and the package usually requires a signature upon delivery. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

For best delivery results, please provide an address where a person can sign for your package. If there is no one available at time of delivery, you will be contacted to arrange an alternative for the collection your parcel.

Orders are dispatched within 5 business days and shipping times are estimated at between 4-12 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer.

Click and Collect Policy

We will send you an email to confirm when item is ready for collection.

Customer Service Policy

Bike Force Docklands is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is correct.

Standard delivery time frames are between 4-12 business days. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 4 business days to arrange an agreeable alternative item, a back order or a full refund.  

These terms & Conditions apply to the purchase, delivery of Goods and workshop service from the Bike Force Docklands Store and Online Website Store. If you purchase a product in Store or from our Online Website Store, you agree to these Terms and Conditions. These Terms and Conditions contain important information about the purchasing, processing and delivery of Goods, including limitation of liability.

Compliance with Terms & Conditions
You will be bound by these Terms & Conditions each time you purchase in store or submit a purchase to Bike Force Docklands online Website Store.

Purchase of Goods
Bike Force Docklands reserves the right to accept or reject your purchase for any reason at any time. If Bike Force Docklands rejects your online purchase you will receive a refund of any money paid. Bike Force Docklands will not be liable to you for loss you or any third party suffers for a delay or failure to process your purchase or deliver Goods due to inaccurate or incomplete details provided in a purchase.

Availability of Goods
Although our Store has a huge selection of bicycles, we may not keep every model or every size on the floor. Items advertised on our website are available and most of these are stored at our supplier’s warehouse. Bicycles have to be retrieved, be built by our mechanics and set up to the correct geometry. This may take several days. Contact the store to check the sizes and models we have on the floor. These will change daily.

From time to time, some Goods may be out of stock, sold out or are unavailable and we may not be able to fulfill all or part of your purchase. If this happens, we contact you as soon as possible, and will refund you the price paid for the Goods impacted.
We may withdraw or suspend from sale any items displayed on the website, either temporarily or permanently, at any time. Bike Force Docklands will not be liable to you for any loss you or any third party suffers as a result of a withdrawal or suspension of sale of a particular item.

Where an item is the subject of a purchase has been withdrawn or suspended from sale online and your payment for the Good has already been processed, we will refund any money paid to us. Bike Force Docklands reserves the right not to honor any incorrect offers represented on the website or in Store made by genuine human or system error. Where your purchase is affected by an error on the website (for example, in a description, an image, price or otherwise), we will reserve the right to cancel the order and refund any money paid to us.

You acknowledge and agree that on our website: all pictures and images of Goods displayed are for illustrative purposes only;
any accessory featured with the Goods is for illustrative purposes only, and may be sold separately; and where we provide dimensions and measurements in the description of a Good, the dimensions may vary slightly in real life, and it is your responsibility to ensure that the actual size of each Good is suitable for your purpose prior to submitting your purchase.

Deposits, Price and Payment.
When you place a purchase, we will charge you and you agree to pay the Price and any applicable delivery Fee (for online orders). All Prices are in Australian Dollars and, if GST applies, inclusive of GST. Any fees and charges (including Delivery Fees) imposed by these Terms & Conditions also include GST where applicable. We do not offer Lay-by. You can pay 20% deposit to secure your purchase, and have 90 days complete the payment. Upon receiving full payment, you can collect the bike. However, if full payment is not received within 90 days, we reserve the right to place your purchase back into the store for sale, and you have forfeited your deposit.

Bike Force Docklands reserves the right to change or alter prices without notice to you. If you have already submitted a purchase at a particular price, we will supply your Goods at that price (unless your Purchase is affected by a pricing error). Payment methods are specified on the website or explained by our staff at the time you make your purchase. Cheques cannot be used as a payment method for any purchases from Bike Force Docklands. Any payment for a purchase must be cleared by Bike Force Docklands before Goods are dispatched. If your payment cannot be processed online, your purchase will be rejected and you will be notified of this.

In paying or attempting to pay for Goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law. Due to escalating online fraud, your order must pass our fraud prevention procedures before it will be fulfilled. We may contact you to provide extra information to verity your personal information. If you do not provide the requested information within the required time frame, your order will be cancelled and payment returned. These information requests are set up to help protect credit card holders.

Promotions and discounts
The Goods, Prices, and promotions offered on the Website or as in Store Purchase may not be the same. Bike Force Docklands Store is not required to match a Bike Force Docklands Website Store price, especially where the offer or Price relates to an Online Only offer or where there is a price error. Store prices may differ due to factors such as the cost of retail store rental and staff assistance compared to an online store.

You may receive online offers and promotions, whether mailed to your home, distributed in a Bike Force Docklands store, with your Purchase or emailed to you. Some offers may include a promotional or coupon code (Code) for use when placing a Purchase. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of placing an Purchase. The Code cannot be applied after you have submitted your Purchase. Separate terms may apply to the use of the Code. Any Code is non-transferable, and may not be used with other offers

Purchase returns, cancellations and warranty
Unless provided for under Refund, Returns & Warranty Policy or as otherwise agreed by Bike Force Docklands, no cancellations or changes to Purchases will be accepted. Online orders will be delivered to the Delivery Address placed online. You should carefully check that your Purchase is accurate before you submit the order online. If we cannot contact you about your online Purchase to verify your details using the contact details you provided in the Purchase, after having made reasonable attempts to contact you, we will cancel your Purchase and refund any money paid. Goods can only be returned in accordance with these Terms & Conditions and the Refund, Returns and Warranty Policy. The Refund, Returns and Warranty Policy forms a part of these Terms & Conditions.

Bike Force Docklands will process any refunds within a reasonable time of agreeing to do so.
If the original payment was made:
on a credit card, refunds will be processed on the same card as the original payment was made.
by a combination of Gift Cards and credit card.

Privacy
Refer to our Privacy Policy on the website.
Bike Force Docklands reserves the right to conduct and implement fraud detection processes, including without limitation to validating your credit card details and asking you to supply extra identification. Refer to our Privacy Policy.

Risk & Liability
Risk and title in the Goods passes to you on the date and time of delivery of the Goods by the Delivery Agent or when collected in store. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Refer to the Returns, Refund and Warranty Policy. Bike Force Docklands excludes to the fullest extent possible under Law, all implied terms and warranties whether statutory or otherwise, relating to the subject matter of these Terms & Conditions. You represent and warrant to Bike Force Docklands that Bike Force Docklands will not be liable for any expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation) in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms & Conditions. Our liability to you for loss or damage of any kind arising out of these Terms & Conditions will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.

Termination
We may, at our discretion, terminate the agreement for the supply of Goods to you:
for convenience, at any time, on giving notice to you; or
immediately if Bike Force Docklands reasonably believes that you have breached these Terms & Conditions and:
that the breach is not capable of remedy; or
if you have been provided with notice of the breach, and you have failed to remedy that breach within 14 days (where the breach is able to be remedied).

Workshop Service Guarantee
We have a workshop service guarantee of 14 days for our workmanship. Our mechanics will advise you on what was performed on your bike. After a service, we recommend you to ride your bike and to contact us within 14 days if there are any issues. As bikes are parked in areas which are accessible to the public, can be dropped or be tampered with, we cannot be responsible for our workmanship beyond this time. We are only responsible for workmanship we have performed on your bike. We are not responsible for components or items which we have not serviced or is beyond the service level you have paid for.

If we have highlighted that components are to be replaced and this action is not taken, we do not take responsibility for the performance or safety of your bike and voids the workshop service guarantee.

We recommend you follow our workshop service schedule to ensure the health of your bike. Through wear and tear, components on your bike will performed it's best with regular servicing.

General
We reserve the right at all times to make changes to these Terms & Conditions. Any variations to these Terms & Conditions will take effect from posting on the Website. The Terms & Conditions which apply at the time you place a Purchase are those that govern that Purchase. Any provision of these Terms & Conditions that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms & Conditions or affect the validity or enforceability of that provision in any other jurisdiction.
A failure or delay by Bike Force Docklands to exercise a power or right under these Terms & Conditions does not constitute as a waiver of that power or right, and the exercise of a power or right by Bike Force Docklands does not preclude its future exercise or the exercise of any power or right. All information, photos, images and logos on our Online Website Store are governed by trade mark, copyright and other applicable law. The laws of Victoria, Australia govern this agreement. Your transaction is deemed to have taken place in Docklands, Victoria.

Bike Force Docklands Privacy Policy

1. Your privacy
Bike Force Docklands is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) in the Privacy Act as well as other applicable legislation, such as the Spam Act, the Do Not Call Register Act, and health privacy legislation.

2. What we collect and how we collect it
The personal information we collect about you depends on the dealings you have with us. Personal Information includes information about an individual who is reasonably identifiable. We do not collect or hold any of your banking or credit card details. Your transactions are processed through a secure third party platform or bank.
For example, if you:
o make an in-store purchase, we may collect your identity and transaction details in person and, if you use our delivery service, your name, contact details and delivery address.
o pre-order goods or services, put goods on hold, if you leave goods for repair or purchase certain electronic devices from us, we may collect your name and contact details
o provide details to join special mailing lists or databases after a purchase has been made, and you have provided us with your email address, you will be added to our mailing list. You can unsubscribe if you do not wish to receive further emails.
o attend a store, we may capture images and/or sound recordings of you through CCTV cameras
o make a purchase online or using an electronic device such as an iPad when in-store or when you otherwise set up an online account, we will collect your name, contact details, order details, delivery address or store pick up details
o provide information via social media pages such as providing your name or contact details via the Bike Force Docklands Facebook pages, or our Twitter or Instagram accounts or other social media sites or Apps
o attend a Bike Force Docklands function or event, we will collect your name, contact details and any dietary or accessibility requirements
o enter a competition or complete a survey, in online or printed format, we may collect your name and contact details along with your merchandise or services preferences and feedback
o send us an enquiry or provide us with feedback we will collect your name, contact details, details of your enquiry or feedback and information about our response
o apply for a job at Bike Force Docklands, we will collect the information you include in your job application, including your and your referee’s contact details

3. Why we collect personal information
The main purposes for which we collect, hold, use and disclose personal information are:
-processing transactions, in-store and online, and delivering products and services
-promoting Bike Force Docklands and its products and services, including through direct marketing, events and competitions, p---public relations and social media
-performing research and statistical analysis, including for customer satisfaction and product and service improvement purposes. This may include matching information we collect against other information held by third parties.
helping us tailor existing or develop new products, services or offers, and to help us selectively target promotional offers and opportunities
-developing or seeking to deliver new ranges of products or services
-protecting the security of our stores, staff, customers, suppliers and merchandise (including theft and fraud prevention)
-answering queries, resolving complaints and responding to social media
-recruiting staff and contractors
-general planning and administration
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.

a) Direct marketing and opting out
By providing your address, email address and telephone numbers to Bike Force Docklands, you consent to Bike Force Docklands contacting you for the purposes set out above. We may send this information in a variety of ways, including by mail, email, social media, SMS, MMS, telephone and if you download them any Bike Force Docklands Apps. You can opt out of being contacted by:
using the unsubscribe facility that we include in our electronic messages (eg email, SMS or MMS) to opt out of receiving those message
b) Email and mobile communication
If you provide us with an email address or phone number, you consent to electronic communication such as notices or reminders being sent to you via that address or number. You may prefer to provide to us with your personal email address or phone number rather than, for example, an email address accessible by your work colleagues.

4. Who we may share your personal information with
We may share your personal information with third parties where appropriate for the purposes set out above, including:
o Third party platforms in order to fulfill an order placed on the Bike Force Docklands website
o financial institutions for payment processing
o referees whose details are provided to us by job applicants
o Bike Force Docklands's contracted service providers or partners, including: overseas and local agents, delivery and shipping providers, information technology service providers, venues and event organisers, manufacturers and suppliers, external business advisers (such as recruitment advisors, auditors and lawyers), and those third parties who offer Bike Force Docklands-branded products
o regulatory, investigative or government bodies to comply with law

5. Data quality and security
We hold personal information in a number of ways, including in printed documents, electronic databases and email contact lists. We take reasonable steps to:
-protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure; and
-destroy or permanently de-identify personal information that is no longer needed for purposes permitted by the APPs.
You can help us keep your information up to date, by letting us know about changes to your details

a) Security
The steps we take to secure personal information include website protection measures, security restrictions on access to Bike Force Docklands's computer systems, controlled access to Bike Force Docklands's corporate premises, policies on document storage and security, personnel security and training and workplace policies. While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online: you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact Bike Force Docklands directly. You can also help protect your personal information by keeping your account details confidential. If you become aware of any security breach, please let us know as soon as possible

b) Third party sites
Links to third party sites that are not operated or controlled by Bike Force Docklands are provided for your convenience. Bike Force Docklands is not responsible for the privacy or security practices of those sites, which are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them

6. Changes to this Policy
Bike Force Docklands may amend this Privacy Policy from time to time. The current version will be posted on our website and a copy may be obtained by contacting the store.

Exchange, Returns, and Refunds Policy

Refund, Return and Warranty Policy

At Bike Force Docklands we want our customers to be completely satisfied with their purchase.

We therefore recommend you read this Refund, Return and Warranty Policy prior to you making a purchase from Bike Force Docklands, so you are familiar with our policy on refunds, returns and warranty and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from the Bike Force Docklands store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

About our Refund, Return & Warranty Policy

This is the Refund, Repair and Return Policy of Bike Force Docklands, and applies where you make a purchase from the Bike Force Docklands store and our online store website.

Change of Mind

Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. While online, we recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Bike Purchases and Change of Mind

Please do your research beforehand and choose carefully. If you are purchasing a bike online or over the phone, please review the geometry of the bike and ensure it is adequate for your requirements before purchase. If you have made a bike purchase and have a "Change of Mind" or made an incorrect selection, under Australian Consumer Law, we do not have an obligation to provide a refund. We may offer you an exchange, store credit to the value of your purchase or charge you a 10% cancellation fee to cover our freight, ordering, building and stocking fee. Note: This "Change of Mind" will not be possible if we have ordered the bike in store especially for you.

Exchange

We will offer you an exchange of product or store credit, if your product is an item we normally stock in store and if you return the product in it's original condition with original undamaged packaging within 7 days of purchase. Proof of purchase must be supplied. The consumer will pay for all postage (return and exchange) for online/phone purchases. There is an administration fee of $25 applied to all goods exchanged.

For items that is a special order from a supplier (we normally do not stock in store) and is ordered especially for you, we are unable to provide an exchange or store credit unless the item has a manufacturer defect.

Helmets

Helmets are safety items and we are unable to accept exchange or change of mind for these items except for a manufacturer defect.

Consumer Guarantee

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, we may choose to refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.

Where an item is damaged through misuse, by accident or abnormal use, Bike Force Docklands will not provide a refund, exchange, repair or pay for shipping. Bike Force Docklands will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

Warranty

All goods supplied by Bike Force Docklands are covered by a manufacturer’s warranty. A staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement. Goods must be returned within the manufacturer’s warranty period.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, this fee may vary due to reasons beyond our control.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Proof of purchase

Warranty or repair requests must be accompanied by one of the following proof of purchase documents:

Original register receipt, an electronic or photograph will be accepted
Online Tax Invoice (order confirmations will not be accepted)
Original return/exchange receipt/gift receipt
Financial Statement (i.e bank statement, credit card statement)
Goods Damaged in Transit

If you have selected to purchase insurance for products delivered and any of the goods arrive damaged, please contact our store as soon as possible. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Delivery Charges

Where Bike Force Docklands considers the goods to have breached a consumer guarantee, any freight costs to return the goods to Bike Force Docklands will be refunded after an assessment of the goods. Freight charges for International shipment is not covered by this policy.

Privacy when making a return

Bike Force Docklands is committed to protecting your privacy. You may be asked to present photo identification so that we can record your name, identification type, identification number and expiry date and verify your signature. Acceptable identification must also include your full name with a future expiry date.

Information collected will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Bike Force Docklands research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

Making a Warranty claim

When returning your product, please make sure you provide the following details:

- your full name, mobile & email address
- copy of your receipt
- photos of the fault or warranty claim
- reason why you are returning the product
- your instructions informing us how you would like the issue resolved

This will ensure the issue is resolved as quickly as possible.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .