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Price Promise

We offer a Price Promise to ensure that we are giving our customers our best possible price. If you see an identical product advertised for a cheaper price, let us know and we will do our best to match it!

Be aware, although bicycles are sold as identical products (make & model), they are required to be built by bike mechanics before you can ride the bike. The bike build of a Pro bike mechanic will differ to that of a mechanic with different standards, and your bike as a result, will perform very differently. Simply assembling a bicycle can be easily achieved however, for your bike to run smoothly and tuned correctly requires care & expertise. In some cases, we have rebuilt bikes from other bike shops which are only a week old. When you shop on price alone, you may be compromising on the quality of the bike build. You can be assured, we will always offer you a quality service and our best price possible. This may not be the lowest price on the market as our experienced team members, attention to details and pro-mechanics are different to other stores.

Our Price Promise applies when :

The product is identical, with the same manufacturer, design, quality, condition and from an authorised Australian store.

The identical product is advertised is in stock and available in a Melbourne retail store.

Our Price Promise does not apply when:

The product has been discounted because it is second-hand, floor stock, ex demo, damaged, liquidation or warehouse sale, stock clearance, or a promotion involving a third party.

The product is from an online only outlet as their operating costs differ to a retail store.

A lower price is the result of an error.

The lower price is below our wholesale price plus professional build fees, shipping and operating costs.

We reserve the right to verify the competitor’s advertised price.

We will always offer you the best quality and best price we can!